Refund Policy

This Refund Policy applies to all purchases made through the OmniTimer mobile application ("App"), including subscriptions and one-time purchases for OmniTimer Pro. This policy is operated by Arcanum Labs ("we," "us," or "our").

Contact Information

Developer: Arcanum Labs
Email: arcanumlabsapp@gmail.com
Website: https://arcanumlabs.app

1. Overview

OmniTimer offers a free version with advertisements and a premium subscription called "OmniTimer Pro" with the following pricing tiers:

• 1-Month Subscription: $1.99/month
• 12-Month Subscription: $17.99/year (25% discount)
• Lifetime Purchase: $36 (one-time payment)

All purchases are processed through the Google Play Store or Apple App Store. Refund requests are subject to the policies of the respective app store in addition to this policy.

2. Refund Eligibility

2.1 Direct Refund Requests

If you are unable to obtain a refund through the app store, you may contact us directly at:

Email: arcanumlabsapp@gmail.com
Subject: "Refund Request - OmniTimer Pro"

Please include:

• Order ID / Transaction ID
• Purchase date
• Device platform (Android/iOS)
• Email associated with your app store account
• Detailed reason for the refund request

We will review your request within 5-7 business days.

3. Valid Reasons for Refund

3.1 Technical Issues

• App Crashes: Consistent crashes or failure to launch despite troubleshooting
• Feature Malfunction: Advertised Pro features not working as described
• Compatibility Issues: App incompatible with your device despite meeting stated requirements

3.2 Billing Errors

• Duplicate Charges: Multiple charges for the same subscription period
• Unauthorized Charges: Charges made without your authorization
• Incorrect Pricing: Charged different amount from displayed price

3.3 Accidental Purchase

• Unintentional Purchase: Purchase made by mistake (must be reported within 48 hours)
• Child Purchase: Unauthorized purchase by a minor without parental consent

4. Non-Refundable Situations

Refunds will NOT be granted in the following situations:

4.1 Change of Mind

• Changed your mind after using Pro features for an extended period
• Found a similar app you prefer after purchasing
• No longer need a timer app

4.2 Subscription Renewals

• Automatic renewals because you forgot to cancel (unless reported within 48 hours)
• Failed to cancel before renewal date

Important: It is your responsibility to manage subscription renewals through your app store account settings.

4.3 Device-Specific Purchases

• Changed devices and purchases are not transferring
• Switched from Android to iOS (or vice versa)
• Created a new app store account

5. Subscription Cancellation

Important: Canceling your subscription is NOT the same as requesting a refund.

• Cancellation: Stops future renewals but does not refund the current period
• Refund: Returns payment for current or past billing periods

How to Cancel

Google Play: Google Play Store → Menu → Subscriptions → OmniTimer → Cancel subscription

Apple: Settings → Your Name → Subscriptions → OmniTimer → Cancel Subscription

You will retain Pro features until the end of the current billing period after cancellation.

6. Lifetime Purchase Refunds

The $36 Lifetime Purchase is a one-time payment granting permanent access to OmniTimer Pro features.

• 48 hours (Google Play): Standard refund window applies
• Apple App Store: Subject to Apple's review

After the initial refund window, refunds for Lifetime Purchases are rarely granted except for significant technical issues.

7. Contact Us

For refund requests or questions about this policy, contact us:

Email: arcanumlabsapp@gmail.com
Website: https://arcanumlabs.app
Developer: Arcanum Labs

Arcanum Labs
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