Support & FAQ

Get help with OmniTimer. Find answers to common questions, troubleshooting tips, and how to contact us.

🆘 Quick Help

Getting Started

How do I create my first timer?

Open OmniTimer
Tap the "+" (Add) button on the home screen
Choose a preset template or tap "Create Custom"
Add intervals with names and durations
Set repetitions if needed
Choose an icon and color
Tap "Save"

Your timer is now ready to use!

How do I start a timer?

From the home screen, tap on any timer card
Review the intervals in the preview
Tap the "Start" button
The timer will begin counting down

You can pause, resume, or stop anytime during the session.

What are preset templates?

Preset templates are pre-configured timers for common activities:

Pomodoro: 25 min work + 5 min break
HIIT: 45 sec work + 15 sec rest
Tabata: 20 sec work + 10 sec rest
Yoga: 5 min sessions

You can use them as-is or customize them to your needs.

Using Timers

How do nested repetitions work?

Nested repetitions allow complex timing patterns:

Example: HIIT Workout

Warm-up: 5 minutes (1×)

Main Set (repeat 3×):           ← Set repetition
  - Sprint: 30 seconds (8×)     ← Interval repetition
  - Rest: 10 seconds (8×)       ← Interval repetition
  - Recovery: 2 minutes (1×)

Cool-down: 5 minutes (1×)

Interval repetitions: Repeat individual intervals
Set repetitions: Repeat entire groups of intervals
Both can be combined for complex patterns

Can I edit a timer while it's running?

No, you cannot edit a timer during an active session. You must stop the current session first, then edit the timer configuration. This prevents accidental changes mid-session.

What happens if I close the app during a timer?

The timer continues running in the background! You'll receive notifications for interval changes and completion. The app uses a background service (Android) to ensure timers keep running even when the app is closed.

Can I skip intervals?

Yes! While a timer is running:

Tap "Next" to skip to the next interval
Tap "Previous" to go back to the previous interval
Your session history will still record the actual intervals completed

Statistics & History

Where can I see my session history?

Go to the "Statistics" tab (graph icon)
You'll see a list of all completed sessions
Tap any session to view details
Filter by date range or timer type

How long is session history kept?

All session history is stored locally on your device and retained indefinitely until you clear app data or uninstall the app.

Can I export my data?

Yes! To export your session data:

Go to Settings → Data & Privacy
Tap "Export Data"
Select save location

You can then import this data into spreadsheets or other analytics tools.

What statistics are tracked?

Per timer:

Total sessions completed
Total time spent
Average session duration
Completion rate (%)
Current streak (consecutive days)
Best streak record

Global:

All-time sessions completed
Total hours tracked
Most-used timers
Daily/weekly/monthly trends

🔧 Troubleshooting

Installation & Setup

App won't install from Play Store

Possible causes and solutions:

Insufficient storage
- Free up at least 100 MB of space
- Go to Settings → Storage → Free up space
Outdated Google Play Services
- Update Google Play Services
- Go to Play Store → My apps → Update all
Incompatible device
- Check device runs Android 5.0 (Lollipop) or newer
- Some older devices may not support the app
- At least 2GB of RAM is required
Region restrictions
- OmniTimer should be available worldwide
- Try switching to a different Google account
Corrupted cache
- Clear Google Play Store cache
- Settings → Apps → Google Play Store → Clear cache

App crashes on startup

Solutions to try:

Force stop and restart
- Settings → Apps → OmniTimer → Force stop
- Open the app again
Clear app cache (keeps your data)
- Settings → Apps → OmniTimer → Clear cache
Update the app
- Check Play Store for updates
Restart your device
- Simple reboot often fixes issues
Reinstall the app (last resort)
- Export your data first if possible
- Uninstall and reinstall from Play Store

If crashes persist, contact support with your device model and Android version.

Timer Issues

Timer doesn't continue in background

Possible causes:

Battery optimization enabled
- Go to Settings → Battery → Battery optimization
- Find OmniTimer and set to "Don't optimize"
Background restrictions
- Settings → Apps → OmniTimer → Battery
- Set to "Unrestricted" or "Optimized"
Device-specific power management (Xiaomi, Huawei, Samsung, etc.)
- Check manufacturer-specific battery settings
- Add OmniTimer to whitelist/protected apps
Android version limitations
- Some heavily customized Android versions aggressively kill background apps
- Check device manufacturer's support documentation

Notifications not appearing

Check these settings:

App notification permissions
- Settings → Apps → OmniTimer → Notifications
- Ensure "Show notifications" is ON
Notification categories
- Within OmniTimer: Settings → Notifications
- Enable relevant notification types
Do Not Disturb mode
- Check if DND is enabled
- Add OmniTimer as an exception if needed
Battery saver mode
- Some devices disable notifications in battery saver
- Temporarily disable to test
Android version
- Ensure you're on Android 8.0+ for best notification support

Timer time is inaccurate

Reasons and fixes:

Device performance issues
- Close other heavy apps
- Restart device to free up resources
Battery optimization interfering
- Disable battery optimization for OmniTimer
- See "Timer doesn't continue in background" above
System time changed
- Ensure device time is set correctly
- Use automatic time (Settings → Date & time)

OmniTimer uses system time and alarm manager for accuracy. If issues persist after trying above, contact support.

Ad Removal Purchase

Purchase not activating

Steps to resolve:

Wait a few minutes
- Sometimes activation takes 5-10 minutes
- Close and reopen the app
Check payment status
- Verify payment confirmation from Stripe
- Check your credit card statement
Check internet connection
- Purchase verification requires brief internet access
- Connect to WiFi and try again
Reinstall the app
- If you reinstalled, the purchase is tied to the original device
- You'll need to purchase again on the new installation
Contact support
- If none of above work, email us at:
  - arcanumlabsapp@gmail.com
  - Include purchase confirmation from Stripe
  - Device model and Android version

Important: Purchases are device-specific and cannot be transferred between devices or restored after reinstalling.

Can't restore purchase on new device

Important: Purchases are device-specific and cannot be restored on new devices.

Each purchase is permanently tied to the device where it was made
If you switch devices, you'll need to purchase again
If you reinstall the app on the same device, you'll need to purchase again
There is no multi-device support or purchase transfer

Charged twice or wrong amount

What to do:

Check if it's a hold vs charge
- Some banks show pending "holds" that aren't actual charges
- These typically drop off in 3-5 days
Verify amount
- Correct amount is $6.99 (one-time)
- Check Stripe receipt for transaction details
Contact support
- Email arcanumlabsapp@gmail.com with:
  - Purchase confirmation from Stripe
  - Credit card statement showing duplicate charge
  - We'll investigate and coordinate refund if needed

🔐 Privacy & Security

Is my data safe?

Yes! OmniTimer is privacy-first:

✅ All data stored locally on your device
✅ No cloud sync (coming in future update)
✅ No tracking or analytics
✅ No account required to use the app
✅ GDPR compliant

During purchases, we only collect minimal device information (hashed device ID) for purchase verification. No email or personal information is collected. See our Privacy Policy for complete details.

What permissions does the app need?

OmniTimer requests minimal permissions:

Permission	Purpose
Notifications	Alert you of interval changes and completion
Vibration	Haptic feedback for timer events
Wakelock	Keep screen on during active sessions
Foreground Service	Run timers in background

We do not request: - ❌ Location - ❌ Camera - ❌ Contacts - ❌ Storage (except for data export) - ❌ Phone/SMS

Can I delete my data?

Local app data:

Settings → Apps → OmniTimer → Clear data
Or uninstall the app

Purchase records (backend):

Email arcanumlabsapp@gmail.com
Request deletion of your purchase data (Note: This removes ability to restore purchases and sebsequently remove ads)

Do you use third-party services?

We use minimal third-party services:

Google Play Billing - For purchases (required by Android)
Google AdMob - For ads in free version
Stripe - Backup payment processor (optional)

We do not use: - ❌ Google Analytics or Firebase Analytics - ❌ Facebook SDK - ❌ Any tracking/advertising SDKs beyond AdMob

See Privacy Policy for details.

� Purchase & Refunds

Can I get a refund?

Refund policy:

Ad removal purchases are handled through Stripe. If you're not satisfied:

Within 48 hours: Email us at arcanumlabsapp@gmail.com
- Include your purchase confirmation from Stripe
- We can process a full refund
After 48 hours: Contact us to discuss
- Exceptional cases considered on individual basis
- We're reasonable and want you to be happy

Refunds typically process within 5-7 business days.

See our Refund Policy for complete details.

How do I update my payment information?

The ad removal is a one-time purchase - there's no recurring billing, so no payment information is stored after the transaction completes.

If you need to make another purchase (e.g., for a different device), simply go through the purchase flow again.

🌍 Language & Localization

What languages are supported?

Currently, OmniTimer is available only in English.

Multi-language support is planned for a future release.

Can I help translate?

We're not accepting translations yet, but we'll announce when we're ready to add more languages. Email arcanumlabsapp@gmail.com if you'd like to be notified when translation opportunities become available.

📧 Contact Support

How to Reach Us

Email: arcanumlabsapp@gmail.com

Response Time: Within 24-48 hours

Support Hours: - Monday - Friday: 9 AM - 6 PM CET - Weekends: Limited support

When Contacting Support

Please include:

Subject line: Brief description of issue
Device info:
- Device model (e.g., Samsung Galaxy S21)
- Android version (e.g., Android 12)
- OmniTimer version (Settings → About)
Issue description:
- What you were trying to do
- What happened instead
- Steps to reproduce (if applicable)
Screenshots (if relevant)
Error messages (exact wording)

This helps us resolve your issue faster!

What to Expect

Acknowledgment: We'll confirm receipt within 24-48 hours
Investigation: We'll review and may ask follow-up questions
Resolution: We'll provide solution or workaround
Follow-up: We'll check if the solution worked

📚 Additional Resources

Learn More

View All Features - Complete feature documentation
Privacy Policy - Our commitment to your privacy
Download Page - Get the app and pricing info

Stay Updated

Want to know about new features and updates?

Follow us on the Play Store
Check back here for changelog updates
Email us to join our newsletter (coming soon)

💡 Feature Requests

Have an idea for OmniTimer? We'd love to hear it!

How to submit:

Email arcanumlabsapp@gmail.com
Subject: "Feature Request: [Your Idea]"
Describe:
- What feature you want
- Why it would be useful
- How you envision it working

What happens next: - We review all requests - Popular requests get prioritized - You'll be notified if your feature is implemented

Still need help? Don't hesitate to reach out at arcanumlabsapp@gmail.com!