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Refund Policy

Last Updated: November 15, 2025

1. Introduction

This Refund Policy explains our policies and procedures regarding refunds for OmniTimer ("App") provided by Arcanum Labs ("we", "us", "our"). This policy is compliant with EU consumer protection law, international regulations, and applicable local standards.

OmniTimer Monetization Model:

  • Free Version: Full-featured app with ads (banner ads and rewarded ads)
  • Remove Ads Forever: One-time payment of $6.99 to remove all advertisements permanently

2. Right of Withdrawal (European Union)

2.1 14-Day Cooling-Off Period

In accordance with the EU Consumer Rights Directive (2011/83/EU) and applicable national consumer protection laws, consumers in the European Union have the right to withdraw from their purchase within 14 calendar days without giving any reason.

2.2 Withdrawal Period Starts

The withdrawal period begins on the day you complete your one-time ad removal purchase ($6.99).

2.3 Withdrawal Period Ends

The withdrawal period expires 14 days after the date specified above.

2.4 Early Start of Service

If you request that we begin providing the ad-free experience immediately upon purchase (before the 14-day period expires), you expressly acknowledge that: - You will lose your right of withdrawal once the ad-free feature has been activated and you have used the app without ads - The digital content (ad-free experience) begins immediately upon successful purchase verification

3. How to Exercise Your Right of Withdrawal

3.1 Notification

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can:

  • Email us at: arcanumlabsapp@gmail.com
  • Contact us through the App's support section
  • Use the withdrawal form provided below (optional)

3.2 Withdrawal Form (Optional Template)

To: Arcanum Labs
Email: refunds@arcanumlabs.app

I hereby give notice that I withdraw from my purchase of OmniTimer:
- Order date: [DATE]
- Transaction ID: [TRANSACTION ID]
- Your name: [NAME]
- Device model: [DEVICE MODEL]
- Date: [DATE]

Signature (if sent by post): _______________

3.3 Deadline

You must send your withdrawal notification before the 14-day withdrawal period has expired.

4. Effects of Withdrawal

4.1 Refund Processing

If you validly withdraw from your purchase, we will reimburse all payments received from you, including: - The purchase price - Any applicable taxes

4.2 Refund Timeline

We will process your refund within 14 days from the day we receive your withdrawal notification.

4.3 Refund Method

We will refund you using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

4.4 Proportional Charges

Not applicable to OmniTimer: Since the ad removal is a one-time purchase that activates immediately, there are no proportional charges. The full purchase amount of $6.99 will be refunded if your withdrawal is valid within the 14-day period.

5. Exceptions to the Right of Withdrawal

In accordance with Article 16(m) of the EU Consumer Rights Directive and applicable national consumer laws, the right of withdrawal does NOT apply to:

5.1 Digital Content Fully Performed

The supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and acknowledgment that you will lose your right of withdrawal.

5.2 When This Applies to OmniTimer

The ad-free experience activates immediately upon purchase. By completing the purchase, you expressly consent to immediate delivery of the digital content (ad-free experience), which means:

  • You acknowledge the loss of withdrawal right once you have used the app in ad-free mode
  • If you have not opened or used the app after purchase, you retain your full 14-day withdrawal right
  • Only if you gave prior express consent and acknowledged the loss of withdrawal right before the content was provided

6. Ad Removal Purchase Details

6.1 One-Time Payment Model

OmniTimer's ad removal is a one-time purchase, not a subscription:

  • Price: $6.99 (one-time payment)
  • What you get: Permanent removal of all ads (banner ads and rewarded ads)
  • Duration: Lifetime access on that specific device - no expiration or renewal
  • Device-specific: Purchase tied permanently to the device where purchased
  • No recurring billing: Pay once, own forever on that device

6.2 Device-Specific Purchase

Important: Purchases are permanently tied to the device where the purchase was made:

  • No restoration: Cannot restore on new devices or after reinstalling the app
  • One device only: Each purchase works on only one specific device
  • No transfers: Purchases cannot be moved or shared between devices
  • Reinstall limitation: If you uninstall and reinstall, you'll need to purchase again

6.3 What Happens After Purchase

Once you complete the $6.99 ad removal purchase:

  1. Immediate activation: Ads are removed immediately after purchase verification on your device
  2. All ads removed: Both banner ads and rewarded ads are permanently removed
  3. Lifetime access: No expiration date - your purchase lasts forever on that specific device
  4. No future charges: No subscription fees or hidden costs
  5. Device-locked: Purchase stays with that device permanently

7. Refund Eligibility

7.1 Eligible Refund Requests

You may be eligible for a refund in the following circumstances:

  1. Within 14-Day Withdrawal Period (EU): Full refund as described in Section 2
  2. Service Not Delivered: If you paid for the App but did not receive access
  3. Technical Issues: If the App is fundamentally non-functional and we cannot resolve the issue within a reasonable time
  4. Duplicate Charges: If you were charged multiple times for the same transaction
  5. Unauthorized Charges: If charges were made without your authorization (subject to verification)
  6. Misleading Information: If the service materially differs from its description

7.2 Non-Eligible Refund Requests

Refunds will generally NOT be provided for:

  • Purchases made more than 14 days ago (outside the EU withdrawal period)
  • Change of mind after using the ad-free experience and the withdrawal period has expired
  • Dissatisfaction with ad-free experience when ads were clearly described in the app
  • User error in purchasing (e.g., accidental purchase where immediate refund is not requested)
  • Desire for an alternative product or different app
  • Account termination due to Terms of Service violations
  • Already consumed service where you have actively used the ad-free experience beyond the withdrawal period
  • Fraudulent activity or abuse of the refund system

8. Refund Process

8.1 Request Submission

To request a refund, please contact us with: - Your device model and transaction details - Transaction ID or order number from Stripe - Date of purchase - Reason for refund request - Any relevant supporting documentation

8.2 Review Process

We will review your refund request within 5 business days and notify you of the outcome.

8.3 Approval or Denial

If approved: - Refunds will be processed within 14 days - You will receive confirmation via email - The refund will appear in your account based on your payment provider's timeline

If denied: - We will provide a clear explanation - You may appeal the decision by providing additional information

9. Direct Purchase Processing

9.1 Payment via Stripe

OmniTimer ad removal purchases are processed directly through Stripe, not through app stores:

  • Secure payment processing: All payments handled by Stripe (PCI-DSS Level 1 certified)
  • Direct refunds: We can process refunds directly - no need to go through Apple or Google
  • Device-based: Purchases are linked to your device identifier for verification
  • Instant activation: Ad-free experience activates immediately after successful payment

9.2 Refund Process

To request a refund for your ad removal purchase:

  1. Email us at refunds@arcanumlabs.app
  2. Include:
  3. Your device model and Android version
  4. Transaction date and Stripe confirmation
  5. Reason for refund request
  6. We will process eligible refunds within 5-7 business days
  7. Refunds are issued to the original payment method used

9.3 App Store vs Direct Purchase

OmniTimer uses direct Stripe payments, not app store billing:

  • ✅ Direct control over refunds and customer support
  • ✅ Faster refund processing
  • ✅ Device-based purchase verification
  • ✅ No email or account required

If you're confused about where you made your purchase, check your credit card statement or Stripe confirmation.

10. Free Version

10.1 Free App with Ads

OmniTimer is free to download and use with ads:

  • All features included: Full timer functionality, unlimited presets, complete analytics
  • No trial period: The free version never expires
  • No credit card required: Download and use immediately
  • Ads displayed: Banner ads and rewarded ads shown during use

10.2 No Trial Limitations

Since the free version is not a "trial":

  • No time limit on using the free version
  • No feature restrictions (all features available)
  • No automatic upgrade or charges
  • You can use the free version indefinitely

10.3 Upgrading to Ad-Free

When you choose to remove ads:

  • One-time payment of $6.99 per device
  • Instant ad removal upon purchase completion
  • Lifetime access with no recurring fees on that device
  • Cannot be transferred or restored on other devices

11. Pricing and Payment

11.1 Standard Pricing

OmniTimer ad removal has transparent, fixed pricing:

  • Ad Removal: $6.99 USD (one-time payment per device)
  • No hidden fees: Price includes all applicable processing fees
  • Lifetime access: No expiration or renewal fees on that specific device
  • Device-specific: Each device requires a separate purchase

11.2 Promotional Offers

If you purchased OmniTimer ad removal at a discounted or promotional price:

  • Refunds will be based on the amount you actually paid
  • Promotional discounts cannot be applied retroactively to refund requests
  • Special offers are time-limited and subject to change
  • Refund eligibility follows the same rules regardless of price paid

11.3 No Bundles or Add-Ons

OmniTimer currently offers:

  • Free version with ads (no cost)
  • Ad removal for $6.99 (one-time)

There are no bundles, add-ons, or additional in-app purchases at this time.

12. Currency and Exchange Rates

  • Refunds are issued in the same currency as the original purchase
  • If currency exchange rates have changed, the refund amount may differ slightly from the original charge
  • We are not responsible for currency exchange fees or fluctuations

13. Processing Times

13.1 Our Processing

  • Review of refund request: 5 business days
  • Processing of approved refund: 14 days

13.2 Payment Provider

After we process the refund, the time for it to appear in your account depends on your payment provider: - Credit/Debit cards: 5-10 business days - PayPal: 1-3 business days - App store credit: Immediate to 48 hours - Bank transfers: 3-7 business days

14. Abuse Prevention

We reserve the right to: - Refuse refunds to users who repeatedly request refunds - Investigate suspected fraudulent refund requests - Terminate accounts that abuse the refund policy - Report fraudulent activity to relevant authorities

15. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective when posted in the App. We will notify you of significant changes by: - Email notification (if you have provided an email address) - In-app notification - Notice on our website

Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

16. Governing Law

This Refund Policy is governed by: - EU Consumer Rights Directive (2011/83/EU) - Applicable national consumer protection laws in EU member states - Other applicable international consumer protection laws in your jurisdiction

17. Consumer Protection Authorities

17.1 European Union

If you are not satisfied with how we handle your refund request, you may contact your national consumer protection authority in your EU member state.

17.2 EU Online Dispute Resolution

EU consumers can access the Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr

17.3 Consumer Mediation

In accordance with EU consumer protection directives, you have the right to use a consumer mediation service for dispute resolution. You can contact a consumer mediator approved by your national regulatory authority.

18. Contact Information

For refund requests or questions about this policy:

Arcanum Labs
Email: arcanumlabsapp@gmail.com
Support: arcanumlabsapp@gmail.com
Website: www.arcanumlabs.app

Please include "Refund Request" in your email subject line.

19. Additional Rights

This Refund Policy does not affect any statutory rights you may have under applicable consumer protection laws. Nothing in this policy limits your legal rights, including but not limited to:

  • Rights under consumer protection legislation
  • Rights to fair trading practices
  • Rights to compensation for defective digital content
  • Rights under warranty laws

If local laws provide you with greater refund rights than those outlined here, those laws will apply.

Important Notice for EU Consumers:

You have the right to withdraw from your purchase within 14 days. However, the ad-free experience activates immediately upon purchase. By completing the purchase, you expressly consent to immediate delivery, which means you may lose your right of withdrawal once you have used the app in ad-free mode. Please review this policy carefully before making your $6.99 ad removal purchase.

By purchasing ad removal in OmniTimer, you acknowledge that you have read, understood, and agree to this Refund Policy.